Privacy Policy 8winrm – Malaysian Player Data Protection

This Privacy Policy ("Policy") is published by 8winrm, an online betting platform operating through its official website at 8winrm.best. It describes our data protection practices and how we handle the personal information of every individual who interacts with our platform — whether as a website visitor, prospective member, or registered member actively using 8winrm's services.

8winrm understands that trust is the foundation of a healthy relationship between a platform and its players. That trust cannot be built if players do not know what happens to their information. That is why this Privacy Policy is written in clear, straightforward language — not simply to satisfy legal requirements, but because we believe Malaysian players deserve an honest explanation.

The scope of this Policy covers all personal information collected through the 8winrm website, any associated mobile applications (if applicable), email communications, support live chat, and any other interactions that involve the submission of personal information to 8winrm. It applies to all users regardless of location, as long as they access the 8winrm platform.

This Policy should be read together with Terms & Conditions 8winrm containing additional provisions related to account management, user rights and responsibilities.

8winrm only collects data necessary to deliver safe, fair, and effective services. The following outlines the categories of data we collect and the context in which each is required:

Identity and Registration Data:

• Full name as stated on your identification document (MyKad or passport).
• An active Malaysian mobile number — for OTP verification and important account communications.
• Email address — for account notifications, transaction confirmations, and support communications.
• Date of birth — to verify that you meet the minimum age requirement of 18 years.
• Your self-chosen password stored in encrypted form — 8winrm cannot view your original password.

Identity Verification Data (KYC):

• A copy of your MyKad or valid identity document — collected during the identity verification process prior to your first withdrawal or when requested for security reasons.
• Proof of current residential address, such as a utility bill or bank statement — for further identity verification if required.

Financial and Transaction Data:

• Deposit and withdrawal records including amounts, dates, times, and payment methods used — whether Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX via Maybank2u or CIMB Clicks.
• Account numbers or e-wallet details in the form required to process payments — stored with encryption.
• Betting activity records including bets placed, winnings, losses and account balances.

Technical and Usage Data:

• IP address — for security verification and to prevent unauthorised access.
• Device type, operating system, and web browser used.
• Activity logs within the platform, including pages visited, session duration, and actions taken.
• Cookie data and similar technologies — described in further detail in Section 6.

Communication Data:

• Records of live chat conversations and emails between you and the 8winrm support team — retained for service quality purposes and as a reference in the event of a dispute.

Every piece of data 8winrm collects is used for a specific and legitimate purpose. We do not use your data for any purpose you have not consented to while using the platform. The following outlines the applicable purposes of data use:

Account Management and Services: Your identity data is used to create and manage your 8winrm account, verify your identity at login, process withdrawal requests, and respond to support enquiries. Without this data, we are unable to provide our services securely.

Payment Processing: Your financial data is required to process deposits via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX, as well as to process withdrawals to the appropriate payment method. 8winrm does not store full credit card details or bank account numbers — all sensitive information is handled by licensed and trusted payment providers.

Legal Compliance & Fraud Prevention: 8winrm is required by regulatory authorities to conduct anti-money laundering (AML) and know-your-customer (KYC) checks. Your data is used to meet these obligations, prevent fraud, detect duplicate accounts and ensure the platform is used only by eligible individuals.

Platform Improvement: Anonymous usage data is used to understand how players interact with the 8winrm platform — which pages receive the most visits, which processes cause friction, and which features are most popular. This helps us make better design decisions to improve the overall user experience.

Service Communications: 8winrm uses your phone number and email address to send important account notifications — deposit confirmations, security alerts, terms updates, or promotional communications you have opted in to receive. You can manage these communication preferences from your account settings.

Responsible Gambling: Your betting activity data is analysed by 8winrm's systems to detect patterns that may indicate problem gambling — such as sudden increases in deposit frequency or unusually long play sessions. This allows the 8winrm team to take proactive steps and offer assistance where needed, in line with our commitment to Responsible Gambling.

8winrm does not sell, rent or trade your personal data to any third party for their own marketing purposes. However, there are limited situations where 8winrm needs to share certain information with other parties to allow the platform to operate securely and in compliance with the law:

Trusted Service Providers:

• Payment providers — Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u, CIMB Clicks, and payment gateway providers that process your transactions. They receive only the data necessary to complete the relevant transaction.
• Game software providers — such as Evolution, Pragmatic Live and SA Gaming, which provide live casino tables on the 8winrm platform. They may receive anonymised player identifiers for technical game-delivery purposes.
• Identity verification services — third parties that assist in conducting KYC and AML checks as required by regulation.
• Hosting and security providers — companies providing server infrastructure and cybersecurity services that enable 8winrm to operate securely.

All third-party service providers are bound by confidentiality agreements that prohibit them from using your data for any purpose other than delivering the services contracted with 8winrm.

Legal Obligations: 8winrm may be required to disclose your personal information to legal authorities, enforcement agencies, or regulatory bodies when mandated by law or court order — for example, in investigations involving fraud, money laundering, or other financial crimes. In such situations, 8winrm will comply with all applicable legal requirements.

Business Transfer: In the event that 8winrm is involved in a merger, acquisition, or sale of business assets, user data may be transferred as part of that transaction. In such cases, users will be notified in advance and the updated Privacy Policy will explain how your data will be managed by the new entity.

The security of your data is an operational priority at 8winrm. We implement multiple layers of technical and procedural protection to ensure your personal information remains safe from unauthorised access, disclosure, alteration or destruction.

The technical security measures we employ include:

• 256-Bit SSL Encryption for all communications between your browser and 8winrm's servers — meaning data in transit cannot be read by any third party that may intercept the connection.
• Database-level data encryption for sensitive data such as passwords (stored as irreversible hashes) and payment details.
• Two-factor authentication (2FA) available to members who wish to add an extra layer of security to their 8winrm account.
• Continuous security monitoring — 8winrm's systems are monitored around the clock to detect suspicious activity, unusual login attempts, and other security threats.
• Regular security audits by independent cybersecurity experts to identify and address any vulnerabilities before they can be exploited.
• Strict internal access controls — only 8winrm staff with a legitimate operational need may access user data, and all access is logged for audit purposes.

While 8winrm takes all reasonable steps to protect your data, no security system can guarantee 100% protection under all circumstances. You also play an important role in keeping your own account secure — do not share your password, use a strong and unique password, and notify 8winrm immediately if you suspect any suspicious activity on your account.

8winrm uses cookies and similar technologies to enhance user experience, ensure the platform functions correctly, and collect anonymous usage data for platform improvement purposes.

Types of cookies used by 8winrm:

• Essential Cookies: These cookies are required for core platform functionality — including login session authentication, language preference memory, and form security. The 8winrm platform cannot operate properly without them. These cookies cannot be disabled.
• Performance Cookies: These cookies help us understand how users interact with the 8winrm platform — which pages are visited most frequently, time spent in each section, and any technical errors that may occur. This data is collected on an anonymous basis.
• Functional Cookies: These cookies allow the platform to remember your preferences and settings — such as your selected language, display limits and interface preferences. This makes your experience on 8winrm more seamless without having to reconfigure your settings every time you log in.

You can manage your cookie preferences through your web browser settings. However, disabling certain cookies may affect the functionality of some areas of the 8winrm platform. For more information on managing cookies in your browser, refer to your browser's help documentation.

8winrm retains your personal data only for as long as necessary to fulfil the original purpose of collection or to comply with applicable legal obligations. Retention periods vary by data type:

• Active account data: Retained for as long as your account remains active with 8winrm. Upon account closure, basic identity data is kept for the period required under anti-money laundering compliance obligations.
• Financial transaction records: Retained for a minimum of 5 years from the transaction date, in line with applicable financial legislation and tax reporting requirements.
• Support communication records: Retained for 2 years to allow reference in the event of any dispute relating to prior support interactions.
• Security and activity logs: Retained for 12 months for security investigation purposes if required.
• KYC data (identity verification): Retained for the period required by the KYC and AML regulations applicable to 8winrm's operations.

Once a retention period expires and there is no legal requirement to retain the data further, 8winrm will securely delete or anonymise the relevant data using procedures that ensure it cannot be recovered.

If you close your 8winrm account, the deactivation process will be initiated. However, certain data may need to be retained for longer periods in accordance with the legal obligations stated above, even after account closure. You will be informed of this during the account closure process.

As an 8winrm member, you have important rights regarding your personal data. 8winrm is committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, submit a written request to the 8winrm privacy team by email at support@8winrm.best with the subject line "Privacy Rights Request". Please include your full name, 8winrm account number, and a specific description of your request. We will verify your identity before processing any privacy rights request to protect the security of your data.

The 8winrm Platform is strictly for individuals aged 18 years and above. 8winrm does not knowingly collect or process personal data from children or minors. This is not merely a legal requirement — it is an ethical principle we take seriously.

If we discover that personal data of a minor has been collected without the knowledge or consent of a parent or guardian — whether through unauthorised account use or registration with false information — 8winrm will take immediate action to:

• Suspending and closing the relevant account.
• Delete all personal data collected from that individual.
• Refund any funds that may have been deposited, subject to applicable investigation requirements.

If you are a parent or guardian and suspect that your minor child may have registered or used the 8winrm platform, please contact us immediately at support@8winrm.best. We will respond promptly and ensure the situation is resolved in the manner that best protects the interests of the child concerned.

8winrm reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or developments in platform operations. The "Updated" date shown at the top of this page will reflect the latest version in effect.

For material changes — those that significantly alter how we collect, use, or share your personal data — 8winrm will provide reasonable notice via in-platform notification or email to your registered address at least 7 days before the changes take effect. This gives you sufficient time to review the changes and make an informed decision about your continued use of the platform.

We encourage you to review this Privacy Policy periodically — especially after receiving any change notifications from 8winrm. Continued use of the 8winrm Platform after a change takes effect will be considered acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how 8winrm handles your personal data, we encourage you to reach out to us directly. Our team is ready to help and will respond transparently and responsibly.

Contact channels for privacy enquiries:

• Email: Send your privacy enquiries to support@8winrm.best with a clear subject line such as "Privacy Policy Inquiry" or "Privacy Rights Request". We aim to respond within 3 to 5 business days.
• Live Chat: For general privacy enquiries that do not involve sensitive data requests, 8winrm's live support team is available 24 hours a day via the live chat button within the platform.

When submitting a request related to your privacy rights, please include the following to help expedite the process: your full name, your 8winrm account number, a specific description of your request or concern, and your preferred contact method for our response. We may need to verify your identity before processing certain requests — this is a security measure that protects you from unauthorised parties attempting to access or alter your data.

8winrm is committed to resolving every privacy complaint fairly and transparently. If you are not satisfied with our response, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction.